Policies & Information

Return Policy

All sales are final. 

Please Note: Each and every Desirable Lash Set is handmade and inspected for perfection prior to shipping. Because Desirable Lashes sets' are handmade slight discrepancies may occur in regards to hair assignment.

Shipping Policy

Free Shipping on all orders over $50 prior to taxes and fees within the United States otherwise shipping cost varies. Shipping costs may increase depending on weight, volume, and postal code.

Packages will be shipped in the order they are received. Please allow 2-8 business days for delivery (based on distance). Remote areas may require additional time for delivery.

Once your payment has cleared you will receive an E-mail with your order number. You will also receive a second E-mail that your order has been shipped and will also include your tracking number.  Please allow 24 hours for the tracking number to become active. If you receive your confirmation email after 2PM Pacific Time on a Friday, please allow until the following Monday for tracking to become available.

We understand the need to get your Desirable Lashes sets' immediately and for that reason we ship every single business day. Our hours of operation are Monday through Friday from 9AM to 5PM Pacific Time.

Processing and shipping time estimates do not account for holidays or non - business days.

If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 24 – 48 hours for the tracking information to show.

Cancellation Policy

Order Cancellation requests will be considered, but not guaranteed. This is simply because we try to ship out orders as quickly as possible, and we cannot cancel an order once it has been dispatched. Once you receive notification that your order is processed it cannot be changed or canceled.

International Orders

We ship to many places around the world. Just select your country at checkout. International orders may be subject to import taxes, customs duties and fees levied by your country's customs department upon arrival. When ordering, the recipient of the shipment is the importer of record and is responsible for any import fees, as well as complying with all laws and regulations of the destination country. Customs policies vary widely from country to country, so please contact your local customs office for more information.

Offers and Promotions

Offer codes are not case sensitive. Only one offer code may be used per online order and they do not apply to items that are already discounted. 

Please read the details associated with each promo code carefully for valid offer period and restrictions. All offers are valid while supplies last. 

Desirable Lashes reserves the right to substitute any product at its discretion and the right to limit quantities and discounts without notice. Offer codes must be applied at checkout, and may not be applied retroactively to orders that have been processed or shipped. Free or discounted shipping offers are only valid to United States orders, unless otherwise specified. 

Privacy Policy

This Privacy Policy (the "Policy") sets out the basis on which Desirable Lashes ("Desirable Lashes", "we", "our", etc.) collects, uses and discloses personal information obtained from you when using www.DesirableLashes.com  (the "website"). By visiting the Website, and/or by using any services provided via this Website, you expressly agree to be bound by the terms of this Policy and you consent to our collection, use and disclosure of your information in accordance with the terms of this policy. We may amend this Policy at any time without notice, and such amendments become effective from the date upon which we make them available on the Website. If you do not agree to the Policy (including any amendments), then you should immediately cease using the Website.

Your information: The type of information we collect from you is either personal to you, or is general in nature. When you enter information on the Website to place an order, take part in promotions or by contacting us you provide us with information that we store and process. This information may include your name, email address, address, telephone number, date of birth and billing information.

General information: As a result of visiting and using the Website, we may collect non-personally-identifiable information from you including your IP address, browser type, operating system and the domain name from which you access the Website. We may also collect information about the date and time you access the Website, length of time you spend on the Website, the areas or pages of the Website that you visit and the number of times you return to the Website and other click-stream data.

Please Note: Any personal information that you voluntarily submit for posting to the Website (such as to a blog) becomes publicly available and can be collected and used by others.

We may use third-party advertising companies' tracking technologies to serve our advertisement across the internet. These companies may collect anonymous information about your visits to the Website and other click-stream data. In addition, we may engage third-parties to assist in providing website evaluation services, marketing, order processing, fulfillment and shipping services as well as fraud protection and credit risk reduction. These third-parties will have access to information on an as - needed basis only and will be required not to use any personal information for any purpose other than providing such services.

Security: Keeping your personal information secure and preventing unauthorized access is an absolute priority to us, and we take all steps reasonably necessary to protect your Personal Information against any unauthorized access, use, alteration, disclosure or destruction. Although, we have put in place physical, electronic and managerial procedures to secure and safeguard you Personal Information, we are not responsible or liable for any unauthorized access by third parties and we cannot guarantee that the Personal Information provided by you or that is transmitted via this Website or by E-mail is totally secure and safe.  

Use of information: You agree that we may share your Personal Information within Desirable Lashes and with any subcontractors that are assisting us with the operation of the Website and who have agreed to abide by the terms of this policy. We will not share, sell or rent your Personal Information in any manner to any third parties outside of Desirable Lashes and those subcontractors, except when we have your permission; or if required to do so by law or any governing authority; or to protect our own legitimate interest. 

We may use the information we collect from you for any of the following purposes:

1. fulfill your request for products

2. respond to your inquiries

3. contact you with Website updates, newsletters and other informational and promotional material from us and third-party marketing offers from trusted partners

4. contact you when necessary

5. review Website usage and operations

6. address problems with the Website, our business or services

7. protect the security or integrity of the Website and our business. You may choose not to receive promotional emails from us by following the unsubscribe instructions in each message.

The Website may provide links to third-party websites, which may have privacy policies that differ from our own. We are not responsible or liable for the activities and practices of such websites. Accordingly, we recommend that you review the privacy policy posted on any such website that you may access through our Website prior to submitting any personal information to them.